Sovereign Group Hotel at Pratunam в Бангкоке

This hotel is incredibly tiny. The walk back to the hotel at night involves a dark path. The windows are incredibly stiff. The hotel officially only has five floors, but they've illegally built a sixth floor to make extra money. The rooms on this sixth floor are extremely noisy; you can clearly hear people showering, talking, and even *ahem* from the next room. The staff are incredibly unfriendly, truly deserving of the word 'garbage'. They show no intention of helping guests solve problems. We originally booked for two nights. On our first night, they tried to put us in one of those illegally built sixth-floor rooms. We had already refused before even checking in, but they just said 'hotel full, take it or leave it.' We had no choice but to tough it out. The next morning, we tried to communicate with the hotel to switch rooms, but their attitude was terrible. They just repeated 'hotel full' and tried to assign us back to the sixth-floor room, telling us to leave and find another hotel if we didn't like it. When we asked for a refund, they pushed us off to Trip.com, saying 'if the agent agrees to a refund, then fine, otherwise go find another hotel.' I was furious. What a trash hotel, I'm blacklisting them.